SHIPPING

How do I qualify (get) free shipping?

Shipping to a Canadian address – Free shipping on orders over $200 (CAD).

Shipping to a US address – Free shipping on orders over $300 (CAD).

All orders will be sent by Canada Post to both Canada and the USA (delivered locally by USPS). Contact us if you are looking for a different carrier (shipping service).

What carrier do you use?

We ship with Canada Post. Default shipping is Canadian Regular Parcel (with tracking).

If you would like to use another carrier (not Canada Post), please contact us immediately with your order details and carrier choice. (Click here). We are most happy to accommodate your request.

What is the handling time for my order?

All orders are shipped within one (1) business day.

If your order is placed on the weekend or a holiday, your order will ship out on the next business day.

Where do you ship to?

We are currently shipping all across Canada and the United States of America.

Please contact us if you are looking to order from a country not mentioned here. We are able to arrange a special shipment to you.

RETURNS

How long do I have to return an item?

Items must be returned within seven (7) days of receipt of your order.

What is the procedure for a return or an exchange?

Contact us through e-mail, Whatsapp or by phone call.

If the item is in its original packaging and is unused, you can ship it back to us at: 40 Devondale Avenue, North York, ON, M2R 2E2, Canada. We will refund you using the same payment method. Buyer must pay shipping cost (return shipping charges).

What items are NOT returnable?

Items that are not in their original packaging, or those items that have been used are not eligible for return.

English Willow bats are also final sale because we oil and hand knock each bat purchased from our store.

Do you have a shipping & returns question that you could not find the answer to?

Please reach out to our client care team and we will be more than happy to provide you with further details.

See our Frequently Asked Questions page for a quick answer to the most common questions asked.